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WaiHost – Outstanding Customer Experience

April 30 | 8:00 am 1:00 pm

Identify key moments in the customer experience, and provide Service Excellence to each and every customer.

This workshop covers a wide range of core customer service skills that will equip your staff with the expertise and techniques required to provide superior customer service every time.   

Every one of us serves customers, whether we realise it or not.  Together we will look at all types of customers and how we can serve them better and improve ourselves in the process.  

  • State what customer service means in relation to all your customers.
  • Recognise how your attitude affects customer service.
  • Identify your customers’ needs.
  • Create a great first impression
  • Use active listening skills
  • Use outstanding customer service to generate return business.
  • Build good will through in-person customer service.
  • Handle customer issues, complaints and concerns.

The WaiHost Outstanding Customer Experience workshop is the only customer service training course on the market that is based on 8 years of research & data looking into what Kiwi consumers expect from companies they do business with.

  • When: Tuesday, 30 April 8.00am – 1.00pm
  • Where: Copthorne Solway Park, Masterton
  • COST: Members* $159+GST pp Non-Members $240 +GST pp – includes morning tea
  • Member means any paid and current member business of Business Wairarapa, Tupu Ana Masterton, Go Carterton, Martinborough Business Assoc, Destination Wairarapa.


Copthorne Hotel & Resort Solway Park

Copthorne Hotel & Resort Solway Park
Masterton, New Zealand