Identify key moments in the customer experience, and provide Service Excellence to each and every customer.This workshop will teach and/or reinforce the skills you need to communicatepositively and professionally with customers, both internal and external. You will leave this workshop feeling upbeat and motivated.Workshop Objectives:By the end of this workshop, you should be able to:The […]

Becoming a Manager is hard – and making the transition is even tougher. It comes with its own set of unique challenges.Brought to you by Business Wairarapa in partnership with Trust House, SUPERVISING OTHERS – a WaiHost workshop, is designed for those who have been promoted recently into a management role, and for those who […]

With Kaumatua Warren ChaseAt the beginning of any hui, following the pōwhiri, a round of introductions and speeches – or mihimihi – occurs. During this time, people stand to share a little bit about where they come from and who they are to establish links with other people present. This workshop takes attendees through delivery […]

AKA - When to say YES & How to say NOIn this Lunch & Learn workshop, you’ll discover the one mighty question that will make task prioritisation your new super power!You'll come out of this session knowing how you can safeguard your precious time and well-being - without compromising your mission.Learning outcomesJoin us for an […]

Bad behaviour is rife in organisations across New Zealand. But fear not; help is at hand. Dysfunction has a mortal enemy: Leadership … and a slightly threadbare stuffed animal.Join Wairarapa Leadership Coach and author of Don't be a Dick, Steve Griffin, along with the team at Paper Plus Masterton for this Business after 5!