WaiHost – Courageous Conversations for Managing Staff

This workshop will help supervisors become more confident and proficient with initiating and conducting conversations which lead to improved performance, improved morale, and improved productivity.

By the end of this workshop, attendees will:

• Understand what are courageous conversations
• Know about the three types of performance problems
• Develop strategies for conducting courageous conversations
• Be able to apply Mehrabian’s law
• Move your tone between Nice – Courageous – Fierce
• Understand the impact of rudeness on staff
• Practice creating a safe environment
• Write a template to manage Acceptable performance
• Write a template to manage Unacceptable performance
• Be confident in reaching an agreement

• When: Thursday 26 June – 8.15 am – 1.15 pm
• Where: The White Swan, Main Street, Greytown
• COST: Members* $99 +GST pp Non-Members $385 +GST pp  (Includes Moring Tea)

* Member means any paid and current member business of Business Wairarapa, Tupu Ana Masterton, Go Carterton, Martinborough Business Assoc, Featherston Business Engine, Destination Wairarapa.