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WaiHost Special – Supervising & Communication with Confidence

August 27 | 9:00 am 3:00 pm

This exclusive WaiHost workshop merges our most popular courses, Supervising Others and Courageous Conversations into a single, comprehensive session. Specifically designed for food, fibre, tourism, and hospitality businesses, WaiHost Supervising and Communication with Confidence – for Supervisors provides a unique opportunity to enhance leadership skills and improve discussion within the workplace.

Navigating the transition from team member to Team Leader or Supervisor can be challenging. Adjusting to the new dynamics requires time, effort, and the right skills for the new leader and their team. Inexperienced leaders often face hurdles such as effective delegation, leading to overwhelming staff management tasks while their projects fall behind.

WaiHost Supervising and Communication with Confidence – for Supervisors workshop is designed to empower new leaders, equipping them with the essential skills to excel in their roles. Participants will master the art of delegation, enhance their goal-setting and expectation-management techniques, and develop strong leadership abilities. Additionally, the course covers crucial aspects of leadership, such as providing effective feedback.

Performance review conversations can be particularly challenging, especially when addressing less-than-stellar performance. Even more daunting are the personal and delicate conversations leaders sometimes need to have, such as addressing a sensitive issue with a team member. Finding the right words can be extremely difficult and mentally taxing from the moment the need arises until the conversation is finally out of the way.

WaiHost Supervising and Communication with Confidence – for Supervisors Workshop will ensure you know exactly what to say when you meet with your team members for these tough discussions. We’ll provide you with effective communication strategies to ensure your team’s performance is enhanced through your engagement. Equip yourself with the tools to handle any conversation with confidence and sensitivity, fostering a positive and productive team environment.

Topics covered:

  • Setting expectations
  • Setting goals
  • Assigning work
  • Providing feedback
  • What are courageous conversations
  • Three types of performance problems
  • Strategies for conducting courageous conversations
  • Mehrabian’s law
  • Nice – Courageous – Fierce
  • Impact of rudeness on staff
  • Creating a safe environment
  • Acceptable performance
  • Unacceptable performance
  • Reaching an agreement

Join us to transform your leadership journey and lead your team to success with confidence and competence.

  • When: Tuesday 27 August 9.00am – 2.00pm
  • Where: The white Swan Country Hotel
  • Members* – $190 + GST
  • Non-Members / Public– $280 + GST
  • includes provision of morning tea – attendees to break for their own lunch

*Member means any paid and current member business of Business Wairarapa, Tupu Ana Masterton, Go Carterton, Martinborough Business Assoc, Featherston Business Engine, Destination Wairarapa.


Normally valued at over $800 per person, the discounted rates for WaiHost workshops are made possible through the valuable partnerships made by Business Wairarapa.