WaiHost – Outstanding Customer Experience

Identify key moments in the customer experience, and provide Service Excellence to each and every customer.

This workshop will teach and/or reinforce the skills you need to communicate
positively and professionally with customers, both internal and external. You will leave this workshop feeling upbeat and motivated.

Workshop Objectives:
By the end of this workshop, you should be able to:

• State what customer service means in relation to all your customers.
• Recognise how your attitude affects customer service.
• Identify your customers’ needs.
• Able to create a great first impression
• Use active listening skills
• Use outstanding customer service to generate return business.
• Build good will through in-person customer service.
• Handle customer issues, complaints and concerns.

The WaiHost Service Excellence workshop is the only customer service training course on the market that is based on 8 years of research & data looking into what Kiwi consumers expect from companies they do business with.

• When: Tuesday, 10th October 8.30am – 1.00pm
• Where: Copthorne Solway Park, Masterton
• COST: Members* $99 +GST pp Non-Members $190 +GST pp – includes catering
• * Member means any paid and current member business of Business Wairarapa, Business Masterton, Go Carterton, Martinborough Business Assoc, Destination Wairarapa