WaiHost – Managing Service in your business

Managing Service Excellence in Your Business

Great customer service shouldn’t depend on who’s working that day.

Most businesses want to deliver outstanding service, but keeping it consistent when you’re busy, when staff change or when things don’t go to plan is the real challenge. This practical half-day workshop is for business owners, managers and supervisors who want to stop hoping for great service and start managing it on purpose.

Facilitated by Bronwyn Lord of Nevis Training, the workshop covers three stages:

• Define: Understand what your customers really value and set clear service expectations
• Deliver: Turn those expectations into everyday standards your team can confidently follow
• Sustain: Keep great service going through coaching, recognition, measurement and continuous improvement

You’ll leave with your own service improvement plan, ready to put into action in your business.

Thursday 10 December 2026 | 8.30am to 12.30pm
The Annex, 65 Main Street, Greytown

Members $45 + GST | Non-members $90 + GST | Valued at $290 per person | Catering included

Thanks to funding support from the three councils as part of WEDS. Part of the WaiHost workshop series, presented by Business Wairarapa.